Reviews for the Russets care home

The care is excellent. In addition, the carers always find time to talk to the residents showing courtesy patience, and kindness. The food seems good but my wife has specially prepared, minced, food and it is difficult to tell. The cleanliness is notable.

Mum moved into The Russets last November and we are so grateful for the kindness, care and support she has received since the very first day. Ashmead's House lead and her team are an amazing group of people who work together to provide her with patient, personalised care, and ensure that her well-being and daily healthcare needs are met in every way. The environment within the unit is very safe and calm and Mum has been thriving. She has a spacious en-suite room and we're always made to feel very welcome whenever we visit. We're looking forward to her being able to enjoy the lovely gardens. Russets have a fantastic clubhouse and dedicated activities team, whose sheer love of what they do is evident when you see them in action and interacting with the residents. They play a huge part in making it a happy place to be. We feel so fortunate to have found the Russets for Mum and to have complete peace of mind that she's happy, safe and being cared for with kindness, dignity and respect.

A warm welcome was given to my husband, firstly in Brankey and now in Encore. All personal, medical and dietary needs are well-catered for. Excellent food with varied menu, various activities and entertainment in the clubhouse. A very friendly, caring atmosphere.

My husband has recently arrived at The Russets and is beginning to settle in. It has been a big change for both of us and I couldn't be happier and more confident that he is receiving the care that he now needs. The home has a warm atmosphere and is bright, airy and spotlessly clean. The rooms are spacious yet cosy. There is plenty of room to walk around, both inside and outside in the garden for fresh air. The standard of care is absolutely excellent - respectful, relaxed and efficient. There is a house lead system which creates a real sense of teamwork amongst the staff, who are - without exception - cheerful, kind, caring and supportive and go out of their way to ensure that my husband is living as happy and content a life as he can. The lines of communication are very good indeed and nothing seems too much trouble. For anyone who is facing the challenges of living with dementia I would highly recommend The Russets which has exceeded all my hopes and expectations.