The Trust is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using our websites, you can be assured that it will only be used in accordance with this privacy statement and that we will comply with the Data Protection Act 2018, Privacy and Electronic Communications Regulations (EC Directive) 2003 and other applicable privacy laws.
The Trust may change this policy from time to time by updating this page, so you should check here from time to time to ensure that you are happy with any changes we have made. This policy was updated in January 2019.
Who we are
St Monica Trust is a charity registered in England and Wales (Charity Number 202151), whose registered office is at St Monica Trust, Cote Lane, Westbury-on-Trym, Bristol, BS9 3UN. We are registered as a data controller with the Information Commissioner’s Office (ICO). If you have any questions or concerns about the way we process your personal data, our Data Protection Officer can be contacted at DPO@stmonicatrust.org.uk.
What we collect
We will only collect the information that visitors provide voluntarily, such as those provided by completing our online 'Request Information' or 'Email Us' web forms.
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
- To improve our products and services.
- To periodically send you, where you have opted in, promotional information about new products, special offers or other information which we think you may find interesting.
- To contact you from time to time for market research purposes via email, phone, fax or mail (where you have given consent)
- To customise the website according to your interests.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. However, no transmission over the Internet can ever be guaranteed secure. Please note therefore that we cannot guarantee the security of any personal information that you transfer to us over the Internet.
Emails are not always secure, and they may be intercepted or changed after they have been sent. The St Monica Trust does not accept liability if this happens. The content of emails reflects their author's views and not necessarily those of St Monica Trust. The information in emails from St Monica Trust is confidential, so if you receive one by mistake, please delete it without copying, using, or telling anyone about its content.
A cookie is a small file which asks permission to be placed on your computer's hard drive. If your browser is configured to accept cookies, the file is added and the cookie helps web applications to respond to you as an individual by gathering and remembering anonymous information about your preferences.
A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Whilst most web browsers automatically accept cookies, you may modify your browser setting to decline them if you prefer.
For more information on how to do this, please visit www.allaboutcookies.org.
Cookies used on our websites
This site makes use of the Vimeo video hosting service which uses the following cookies:
`__utma`, `__utmb`, `__utmc`, `__utmt_player`,`__utmz`, Google Analytics tracking code for embedded Vimeo player
`vuid` Vimeo Analytics tracking id
Our sites often use the YouTube video hosting service which makes use of the following cookies:
`PREF`, `VISITOR_INFO1_LIVE`, `YSC` Used to track user activity and optimise delivery of video services.
All our sites use Google Analytics to give us anonymous information about how visitors use our websites and deliver maps on some sites. No personal information is collected.
The cookies `_ga`, `_gid` - track anonymous user behaviour across the site. You can find more information about Google Analytics here.
Content Management Systems (CMS)
We may use services such as Google Ads, Bing Ads, Facebook, Twitter and re-marketing to advertise our services across the internet. These services use code on our website and cookies from the advertising platform to allow them to anonymously know when a visitor has visited our websites from an advert and to show visitors our adverts on other websites.
If you do not wish to participate in Google Ads Re-marketing, you can opt out by visiting Google's Ads Preferences Manager.
You can adjust your Facebook advertising preferences here.
You can opt out of Twitter personalised ads in your Twitter settings here.
Links to other websites
Our websites may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over the destination website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
The privacy of our residents, colleagues and applicants
To provide services we need to collect and use personal information. For an explanation of how we collect, use and share the personal information we collect from our service users and beneficiaries download our privacy policies.
- Download our residents privacy notice
- Download our colleagues and volunteers privacy notice
- Download our applicants privacy notice
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
- Whenever you are asked to fill in a form on one of our websites, look for the box that you can click to indicate that you do not want the information to be used by us for marketing purposes.
- If you have previously agreed to us using your personal information for marketing purposes, you may change your mind at any time by writing to us at: Marketing and Communications Department, St Monica Trust, Cote Lane, Westbury-on-Trym, Bristol, BS9 3UN or emailing us at firstname.lastname@example.org.
We will not sell, distribute or lease your personal information to third parties unless we are required by law to do so. We will not use your personal information to send you promotional information about third parties.
You may request details of personal information which we hold about you under the Data Protection Act 2018. If you would like a copy of the information held on you please write to: Marketing and Communications Department, St Monica Trust, Cote Lane, Westbury-on-Trym, Bristol, BS9 3UN or email us at email@example.com.
If you believe that any information we hold on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address.