Am elderly lady sat in the garden holding a dog


We welcome all forms of feedback, comments suggestions and complaints and are happy to discuss any issues that you might have. 

If you wish to make a complaint we will ensure that it is taken seriously, dealt with promptly and is treated in full confidence.

This leaflet will guide you through the process of making a complaint as well as provide you with all the relevant contact details.

If you would like to talk to anyone regarding a complaint, please call 0117 949 4000 and we will ensure that you are directed to the correct person.