The best we can possibly be
The St Monica Trust and individual staff members are affiliated to a number of different organisations that recognise quality and excellence in the care, hospitality and business sectors. We use accreditations and memberships with various organisations to help us on our continuous journey to be the best we can possibly be.
Care Quality Commission
Each of our care homes and Village Care teams are inspected by the Care Quality Commission (CQC), the details of their inspection reports can be found on the relevant pages
Hospitality Assured Premier Organisation
Created by the Institute of Hospitality this is a quality standard specifically for customer-facing businesses. It demonstrates consistent levels of quality in a range of areas, from training and development to service delivery and business leadership. It also reflects the Trust’s commitment to learning, innovating, growing and improving. In 2018 we received a score of 85.2% which is recognised as a world class score.
Committed to Excellence
The British Quality Foundation is the premier organisation representing excellence and performance improvement in the UK. The EFQM Excellence Model provides us with a framework to evaluate our performance, so we can identify strengths and areas we’d like to improve. This is the most widely used continuous improvement tool in the world.
Quality First is a nationally recognised mark of quality accredited by the National Care Forum. It demonstrates our commitment to continually improving services and assures the public, staff and service users that we are safe, caring, effective and responsive.
Skills For Care
Our Training and Development Team is authorised as an Endorsed Provider for Skills for Care. This endorsement is the quality mark for learning and development providers within the adult social care sector.
The Planet Mark
We have been awarded The Planet Mark™ Certificate in recognition of our commitment to year-on-year progress in sustainability. Our 2018 certification report can be downloaded here.
The St Monica Trust is a founder member of The Associated Retirement Community Operators. This is the main body representing the retirement community sector in the UK. Our membership means you can depend on consistently high standards of accommodation and healthcare within our retirement communities.
The National Care Forum has been promoting quality care through the not-for-profit care sector for over 20 years and is a leading voice in this area. Our focus on care remains the central focus in everything we do and has been at the heart of the Trust throughout its history.
Being a member of the British Quality Foundation demonstrates our commitment to excellence and business improvement. Continually innovating and improving our customer service is of the utmost importance to the Trust.
The St Monica Trust is a founder member of CommonAge, which works to advance the interests of older people throughout the Commonwealth. It’s important for us to work with other care providers and to share best practice, learning and innovation to improve people’s lives.