Why did you join St Monica Trust?
I wanted to contribute to an organisation which values helping people and improving the quality of life for the elderly and disabled.
What do you get up to on a typical day?
I help both staff and resident IT systems function across all of the St Monica Trust sites. This ranges from individual trouble shooting all the way up to server and core network maintenance. Every day there are different things for me to fix so no day is the same.
What is the best or most rewarding thing about your role?
Helping the residents to utilise technology to improve their lives. For example, helping them to Skype family and friends or look up where they used to live on Google Earth.
What challenges have you faced and how have you overcome them?
The nature of IT support is to constantly deal with equipment that is not working as it should. If this is something I am not able to fix directly, I have the support of my colleagues in IT. We are currently undergoing a network refresh at one of our sites which is challenging as we want to complete it with minimal disruption to others.
What's it really like to work here?
Great! Staff and residents are kind and friendly. Although St Monica Trust is a large organisation, the teams have still retained that close bond that some places lose. It’s a nice place to work with such beautiful grounds. It makes a big difference compared to a traditional office block.
Tell us about the training and development...
There is lots of training available. This year I am booked on two courses – Network Configuration and Troubleshooting, System and Network Security. I also have access to various reference books.
What's been your biggest achievement?
Resolving staff IT issues to their satisfaction. Since I have started work at St Monica Trust there are a number of system we have put into place to improve the availability of IT systems. The servers are now all monitored live which means we can respond quicker if there is an issue. This is important with the introduction of electronic care planning as vital resident information is now accessed through the network.
What do you think makes someone successful at St Monica Trust?
A successful staff member has a positive attitude and realises that as well as being a place of work, the St Monica Trust is also a lot of people’s home. They should be honest and voice their thoughts for improvement and change as everyone is listened to.
What would you say to someone thinking of applying?
St Monica Trust is a great place to work. It upholds a lot of the positive values that some employers no longer do. I think that is reflected in the length of time that staff stay here.