We know that choosing the right care home is an important decision. Here you’ll find helpful information about Garden House, including the care we provide, who we support, our facilities and accessibility, as well as staffing and medication management. If you need any further details, our team will be happy to assist you.
Frequently asked questions
What types of care are provided in the care home?
We provide nursing care, residential and nursing dementia care, and end of life care.
Who can live in the care home?
We look after older people, people with dementia, and people with physical disabilities.
How many beds does the care home provide?
We provide 94 single rooms with ensuite wet rooms, and 4 couples/companion rooms.
What’s the age range to be eligible for admission to the care home?
You must be 65+ to be eligible for admission to the care home, although we may be able to accommodate people under 65 depending on their needs.
When was the care home designed / built?
It was extended in 2014 to include the Maples unit.
How safe and secure is the care home?
The home is set within the Cote Lane retirement village grounds. Entry to the home is via the main entrance with a reception desk that is manned during the week. Out of these hours the main entrance is operated via a call-bell system linked to the porters.
Our 27-bedded dementia unit has secure entrances that require a key code for entry. All visitors are required to sign in to the visitor’s book upon arrival at the home.
Do care homes cater to specific medical conditions, such as dementia?
Yes, we look after older people with mild to advanced/complex dementia in our specialised unit called the Sundials.
In the general units we look after people with a wide range of medical conditions as well as general old age fragility.
Are care plans personalised for each resident?
Yes, we provide personalised care that combines a range of options built around each individual’s needs.
Can residents bring their own furniture and belongings?
Residents can bring some items of furniture, there may be limitations depending on the room size. Soft furnishings must carry a current fire retardant certificate.
Are pets allowed in the care home?
Pet requests will be at the discretion of the care home general manager, and are usually limited to fish and occasionally small birds. It would be the responsibility of the resident and family to pay for vet bills etc. Larger pets are not allowed but dogs may visit as long as they are kept on a lead at all times in the home.
What is the staff-to-resident ratio in the care home?
Within the home, this is variable between units and across the 24 hour day, and is based on the needs of the residents at any time. Staffing levels are reviewed daily to ensure safe staffing levels at all times. We have a minimum of three registered nurses in the home at any time, with a multi-disciplinary team that has extensive experience in the care sector.
How is medication managed in the care home?
Each resident has a lockable medication cabinet in their room, and administration of medication is given according to the residents’ needs either by a registered nurse or by a competent carer. Some residents self-administer their own medication following a risk assessment.
The home has a contract with Buxton & Grant pharmacy and we work closely with the GP surgery and operate an efficient ordering cycle on a monthly basis.
In 2026 we will be moving to electronic medication management as part of our updating of care systems.
What happens if a resident's care needs change over time?
We regularly review each resident’s needs and adjust our care plans accordingly to provide personalised support. It is expected and normal for a resident’s needs to change, and our care will respond accordingly. If we are unable to continue to meet a resident’s needs, this would be raised early in a meeting with the family. This is a very unusual scenario.
Does the care home have a duty of care?
The care is registered with the Care Quality Commission and has a duty of care in accordance with the associated regulations. Our duty of care is also reflective of the very strong values that are at the heart of what St Monica Trust stands for.
Is the care home wheelchair accessible?
Yes, it is wheelchair accessible in all areas.
Does the care home have a lift?
Yes, there are several lifts that are available for easy access.
Does the care home provide parking?
Yes, free parking is available. There are two disabled parking places nearby.
What rating has the care home been given by the regulator?
The CQC overall rating for Garden House is ‘Good’.
Is Wi-Fi provided in the care home?
Yes, free Wi-Fi is available throughout the care home. Our IT colleagues will also support residents in maintaining their IT equipment.
Who owns the care home?
St Monica Trust.
What Local Authority does The Garden House come under?
Bristol City Council.