Why did you join St Monica Trust?

To be honest, I had never heard of St Monica Trust having spent 20 years working in the wood industry. I was looking for a career change when I saw the job advert for a porter nine years ago. When I came for the interview I was very impressed by what I saw, the vision and the training on offer.

What do you get up to on a typical day?

On a typical day I could be putting residents’ bins out for collection, collecting clinical waste, taking laundry around the nursing home, reading meters, testing call-bell pendants, responding to residents’ needs, driving a minibus, delivering or posting leaflets, phoning utility companies for boiler issues and manning the switchboard.

What is the best or most rewarding thing about your role?

It’s when a resident smiles and says thank you, there is nothing more rewarding than that. In the estates team, this happens on a daily basis with all the contact we have with the residents. The other great thing about the job is that no two days are the same.

What challenges have you faced and how have you overcome them?

Over the nine years I have worked with the Trust I have probably dealt with over 100 incidents, which could be challenging. One that springs to mind is the amount of fire alarms we respond to and the decisions we make when arriving on scene.

What's it really like to work here?

I love working at the Trust, I have great support from my managers, team and other departments.

Tell us about the training and development...

The training is very good, the trainers have a good knowledge of subjects. If there are any courses essential to your role that the Trust doesn’t offer, the training department will help find you the courses required using outside trainers.

What's been your biggest achievement?

Becoming Senior Porter of a great team in 2011. Additionally, the team had a challenging year in 2012/13 and we were rewarded by winning the Rose Award for facilities team of the year. Being recommended to complete the management foundation programme in 2015 and more recently working on a waste project at Cote Lane to get accredited with BS8555 standard which we got in November 2015.

What do you think makes someone successful at St Monica Trust?

You need to be flexible, open minded, discreet, a good listener, sympathetic, not afraid to get your hands dirty and give 100% to everything you do.

What would you say to someone thinking of applying?

This is the best decision you’ll ever make. You will have a good team around you and support from other departments. The holiday benefit is good, working conditions are good and pay is good. There is a good balance of work and rest days. If you commit yourself, you could develop within the Trust.