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Complaints

At  St Monica Trust, we welcome your feedback.

Although we do everything we can to ensure that you get the best possible service, occasionally things can go wrong.

We are sorry when things go wrong, and we want to hear from you if you are unhappy with us in anyway. 

Please get in touch as soon as it’s convenient.

Most problems get resolved straight away, but we’ll keep you informed while we look into your concerns.  

Five stages

There are five stages of our complaints process: 

  1. Informal concern
  2. Formal complaint
  3. Further review
  4. Final St Monica Trust review
  5. External review 

This leaflet explains the process in detail and how to make a complaint.

If you would like to talk to anyone, please call 0117 949 4000 and one of the team will be able to help you.