Digital Inclusion Fund

Digital Inclusion Fund

Our Digital Inclusion Fund made a huge impact in 2023, helping older people get digitally connected. Some highlights from this funding follow.

North Bristol Advice Centre

Many of the people supported felt overwhelmed and vulnerable by the digitisation of everything (e.g. First Bus, Parking, Apple Pay, QR codes). It made them feel like they didn’t want to go out because everything relied on electronic payment. In the next phase of their project, they intend to produce a guide to disseminate to clients as an aide memoire to strengthen their confidence.

The outreach work in 2023 resulted in some individuals reporting increased confidence which extended outside digital use to everyday life. They were increasingly able to engage socially (family and friends, instead of just texting, being able to send photos etc) and practically (booking events, using parking and bus apps) with digital devices. This increase in confidence is great to see.