All ‘Good’ at Westbury Fields following CQC inspection

Out of the five key lines of enquiry (KLOEs), Safe, Effective, Caring, Responsive and Well-led were all rated ‘Good’.

Personalised care

In their report, the CQC said the following about people’s experience of using the care and support service: “People told us they felt safe and that staff were kind, supported them in a dignified and respectful manner and maintained their privacy and independence.

The report also highlighted that: “Staff and the registered manager showed a genuine interest and passion to deliver personalised care based on people’s likes, wishes and preferences,” and that “leaders and the culture they created promoted high-quality, person-centred-care.”

Remarkable consistency

St Monica Trust’s Chief Executive, David Williams said: “My congratulations go to Westbury Fields Retirement Community Manager, Jeanette Iles and her entire team on what they have achieved.

“This is the second inspection in a row that the service has been rated with all five KLOEs as ‘Good’ and shows remarkable consistency in the quality of care that is delivered on a daily basis by Jeanette and her team.”