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Delivering well-being is at the heart of everything we do at St Monica Trust.

What is well-being?

Well-being is all about putting the needs of our residents and service users first. It is also a way of measuring how successfully we are meeting our aims. This helps us maintain the consistent delivery of high quality care and support that St Monica Trust is renowned for.

The well-being tree

The Well-being Tree was first developed in 2007. Following a period of extensive consultation with residents, six key areas of what they considered constituted ‘well-being’ were identified. They are:

1. Choice and control

Choice and control is about our residents having all the information necessary to make decisions about the matters which affect them. All residents should have their interests represented and be fully involved in care planning activities and decisions that are made regarding their welfare.

2. Dignity and respect

Dignity and respect relates to the way in which our residents are treated by members of our staff. All our residents should feel ‘at home’ in their accommodation and be treated with respect and dignity by all involved in their care and support.

3. Health and comfort

Health and comfort plays an important part in the quality of life for all St Monica residents. This aspect of Well-being places a focus on the positive impact that exercise and a nutritious diet can have on an individual’s life and independence.

4. Peace of mind

Peace of mind is about residents being valued as an individual and feeling secure in the knowledge that should things change and care needs increase, the Trust is on hand to offer support. For some residents, it's also about being able to talk about what will happen at the end of their lives or being supported in their spiritual needs.

5. Positive living environment

Having a clean and tidy home where the environment is well maintained contributes greatly to a resident's feeling of well-being. Residents also want to feel safe in their homes and to have access to the gardens and outdoor spaces that surround their living environment.

6. Social life

An active social life can help reduce isolation and loneliness and plays an important role in our residents' well-being. Coupled with mental and social stimulation, the chance to take an active interest in the local community should offer people an environment where social engagement is a regular feature.

Well-being in action

Well-being plays a central part in our annual Hospitality Assured assessment which promotes and recognises the highest standards of service excellence for organisations in the hospitality industry. In 2012, the St Monica Trust became the highest scorer in the healthcare sector in the whole of the UK.